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Job Vacancies | Customer Support |
---|---|
Employment status | Full-time employee (trial period: 3 months after joining the company (salary etc. will be the same as for full-time employment)) |
Business Content | Responding to inquiries by email from customers who have contracted for our services Disseminating customer inquiries to relevant parties within the company Customer contract management |
Required skills and experience (any) | 1+ years of support work in web services, web applications, and SaaS services 1+ years of sales experience in intangible products Basic knowledge of the internet No hesitation in IT terminology |
歓迎スキルや経験 | BtoC customer support experience BtoB customer support experience Support experience using Zendesk Experience in collaboration and communication with various departments within the company |
The unique appeal of our company | As the company as a whole places emphasis on solving user issues, the CS department is very important and can contribute directly to the business. By being able to hear user feedback directly, you can become aware of product issues and improvements through customer support, and you can be involved in the product, such as reflecting this in the product itself. |
Location | Primarily remote work (You may need to come to the Tokyo office about once a week.) Company location: H1O Aoyama, 3-1-30 Jingumae, Shibuya-ku, Tokyo |
Working hours | Flextime system Standard working hours: 8 hours per day Core time: 11:00-18:00 Flexible time: 8:00-11:00/18:00-20:00 |
Salary | 4 million to 6 million yen (basic salary 333,300 to 500,000 yen) Overtime allowance: Outside legal working hours (60 hours or less): 25%, Outside legal working hours (60 hours): 50%, Legal holidays: 35%, Late night: 25% paid separately Will be determined based on skills, experience, and track record. |
Holidays and Vacations | 2 days off per week (Saturday and Sunday) Public holidays, New Year's holidays Annual paid leave |
Employee Benefits | Employment insurance, workers' compensation insurance, health insurance, and welfare pension (for employees who work 20 hours or more per week) Regular health checks Paid vacation system (100% or more paid vacation usage rate) Over 120 days off per year Remote work possible Leave work on time as a rule Book purchase assistance MacBook Pro loan |
Selection Process | 0. Casual interview (company explanation, etc.) 1. Document screening 2. First interview 3. Job offer (Second interview may be conducted if necessary) Online selection is possible until job offer. Start date is negotiable. |